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FAQ

FREQUENTLY ASKED QUESTION

Water Mitigation and Remediation:

What is water mitigation?

Water mitigation is the process of reducing and preventing further impact of water damage on a property. This includes removing excess water, drying out affected areas, stabilizing the structure’s environment, and repairing any damage caused.

How soon should water damage be mitigated?

Water damage should be mitigated as soon as possible, ideally within 24-48 hours, to prevent further damage and microbial growth.

What are the steps involved in water mitigation?

The steps include:

  1. Assessing the damage.
  2. Removing excess water.
  3. Drying and dehumidifying the affected areas.
  4. Cleaning and disinfecting.
  5. Repairing and restoring the property.
Can water damage lead to mold growth?

Yes, if not properly mitigated, water damage can lead to mold growth within 24-48 hours. Not all mold is harmful to human health, but there are in fact some mold highly toxic mold types in existence.

How do you assess the extent of water damage?

We use moisture meters, thermal imaging cameras, and visual inspections to assess the extent of water damage.

What equipment is used for water mitigation?

We use pumps, wet/dry vacuums, air movers, and dehumidifiers. We check moisture levels in the environment and in building materials via moisture meters.

How long does water mitigation typically take?

It can take anywhere from a few days to several weeks, depending on the extent of the damage.

Do you handle insurance claims for water damage?

Yes, we assist with insurance claims by documenting the damage and communicating scope of mitigation and scope of repair with your insurance company. If the work to be performed is in a state that allows for Assignment of Benefits (AOBs), then we are able to settle our bill directly with the insurance company. In states where AOBs are not allowed, we can only explain our scope of mitigation and scope of repairs to the insurance company. Legally, we cannot negotiate price/settlement, nor can we discuss policy and coverage.

Can you prevent water damage in the future?

While we can’t prevent natural disasters, we can recommend and implement preventative measures such as improved drainage, waterproofing, and routine maintenance.

What sets your water mitigation services apart from others?

Our team offers rapid response, state-of-the-art equipment, and experienced professionals dedicated to restoring your property quickly and efficiently. We do not have stockholders and/or investors to answer to. We only answer to our clients.

Mold Testing / Mold Remediation:

What are the signs of mold in a property?

Signs include a musty odor, visible microbial growth, water stains, and health symptoms such as allergies or respiratory issues.

Why is mold testing necessary?

Mold testing identifies the presence and type of mold, helping to determine the best remediation strategy and ensuring the safety of occupants.

How do you conduct mold testing?

We conduct air and surface sampling, which are then analyzed by a certified laboratory to identify mold types and concentrations.

What happens if mold is found during testing?

If mold is found, we develop a remediation plan to safely remove it and prevent future growth.

How is mold remediation different from mold testing?

Mold testing identifies the presence of mold, while mold remediation involves removing and cleaning the mold from the property.

What methods do you use for mold remediation?

To remove and prevent mold, we use methods such as HEPA vacuuming, antimicrobial cleaning, and sealing the affected areas.

Is mold remediation safe for occupants?

Yes, our remediation process follows strict safety guidelines to ensure it is safe for occupants, including containment and air filtration.

How long does mold remediation take?

The process can take a few days to several weeks, depending on the extent of the mold infestation.

Can mold be completely removed from a property?

While it is impossible to remove all mold spores, we can reduce mold to safe levels and address the sources of moisture to prevent regrowth.

Do you provide post-remediation testing?

Yes, we conduct post-remediation testing to ensure the mold has been effectively removed and the area is safe.

Fire, Smoke, and Soot Remediation:

What is involved in fire damage restoration?

Fire damage restoration involves assessing the damage, removing debris, cleaning soot and smoke residues, and repairing structural damage.

How do you assess fire, smoke, and soot damage?

We perform a thorough inspection using specialized tools to assess the extent of the damage and create a restoration plan.

What safety measures are taken during fire damage restoration?

Safety measures include using personal protective equipment (PPE), ventilating the area, and ensuring structural stability.

Can all items damaged by fire be restored?

Not all items can be restored, but many can be cleaned and repaired depending on the extent of the damage. We can assist you in making the best decision regarding affected personal property, also known as contents.

How do you remove smoke odor from a property?

We use techniques such as thermal fogging, ozone treatments, and air scrubbers to remove smoke odors.

What is the process for soot removal?

Soot removal involves vacuuming loose soot and using specialized cleaning agents to clean affected surfaces.

How do you handle structural damage from fire?

We assess the structural integrity, then repair or replace damaged structures to restore the property to a safe condition. Depending on the severity of the fire, we may recommend a structural engineer be brought in to assess the damage. Their expertise ensures that the structure is safe to restore, and no harm comes to any occupants in the future.

Do you work with insurance companies for fire damage claims?

Yes, we assist with insurance claims by documenting the damage and coordinating directly with your insurance provider. If the work to be performed is in a state that allows for Assignment of Benefits (AOBs), then we are able to settle our bill directly with the insurance company. In states where AOBs are not allowed, we can only explain our scope of mitigation and scope of repairs to the insurance company. Legally, we cannot negotiate price/settlement, nor can we discuss policy and coverage.

Can you salvage belongings damaged by fire?

We assess and clean salvageable items using specialized techniques to restore them as much as possible.

How do you prevent future fire damage?

We provide recommendations for fire safety measures, such as installing smoke detectors, fire-resistant materials, and creating an emergency plan.

Property Restoration:

What does property restoration entail?

Property restoration involves repairing and rebuilding a property after damage from water, fire, mold, or other disasters to return it to its pre-loss condition.

How do you prioritize restoration tasks?

We prioritize tasks based on safety, severity of damage, and the areas most critical to your daily living or business operations.

Can you restore antique or valuable items?

Yes, we have a network of experts in restoring antique and valuable items using specialized techniques to preserve their value.

Do you offer temporary housing solutions during restoration?

For insurance claims with Additional Living Expense (ALE) coverage in their policy, we can assist you in arranging temporary housing while your property is being restored. We do this by maintaining open communication with your insurance company throughout the restoration process.

How do you ensure safety during the restoration process?

We follow industry safety standards, use PPE, and employ highly trained technicians and contractors.

What certifications or qualifications do your restoration technicians have?

Our technicians are certified by organizations such as the IICRC (Institute of Inspection, Cleaning and Restoration Certification) and undergo continuous training. They are also 10-hour trained in OSHA (Occupational Safety and Health Administration).

Can you provide references or testimonials from past restoration projects?

Yes, we can provide references and testimonials upon request.

How do you handle water damage during property restoration?

We address water damage immediately with water mitigation techniques to prevent further damage and mold growth. This typically involves pumping water out of a structure, drying out the wet/damaged materials in the structure, treating damaged materials, and sealing to prevent microbial growth. If a material cannot be dried and restored to pre-loss condition, it may require removal and replacement. We assess each loss on its own merits and customize a scope of repairs.

Do you provide emergency restoration services?

Yes, we offer 24/7 emergency restoration services to quickly respond to and mitigate damage.

What measures do you take to prevent future damage after restoration?

We implement preventive measures such as waterproofing, fire-resistant materials, and improved drainage systems to protect your property from future damage.